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Shipping Policy

US SHIPPING

We ship through DHL and UPS. All shipping will have a tracking number so you can follow up on your order.

Standard shipping is 3-10 business days. Once your payment has been processed, you’ll receive an email confirming your order.

Orders are packed and shipped on business days only. As we use a third-party fulfillment center to deliver orders, delivery times are estimates only. It is possible that your order may arrive earlier or later. There may also be delays for the holidays. Watch for an email from us with tracking information.

For questions regarding your order, please get in touch by email: support@mylumma.com. Please reference your order confirmation number and, if available, your tracking number.

IMPORTANT: PLEASE NOTE THAT WE CANNOT CHANGE YOUR ORDER INFORMATION (PRODUCT SIZE, SHIPPING ADDRESS, ETC.) OR CANCEL IT AFTER YOUR ORDER IS CONFIRMED AND PROCESSED.

INTERNATIONAL SHIPPING

Shipping outside the United States may take from 7 to 30 business days, depending on the country, for the standard shipping option.

INTERNATIONAL SHIPPING POLICY DISCLAIMER

“We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address provided. Please keep in mind that once an order has shipped, we cannot change the address information on international orders, and any errors could cause a delivery delay or rejection. We will give you the best service and ship very quickly at the rates that we have agreed to on our site—you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by customs officials, we will not issue a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problem, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.”

By ordering from our website, you are stating that you agree to the above disclaimer. We rarely have problems with international shipments, but if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products they order can be lawfully imported to their country. When ordering from our website, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside the United States may be subject to import taxes and customs duties levied by the destination country once the shipment enters the country.

From our experience, most foreign customers are not charged when they receive the shipment; however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country, and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return and, in extreme circumstances, can take as long as one year.

IMPORTANT: PLEASE NOTE THAT WE CANNOT CHANGE YOUR ORDER INFORMATION (PRODUCT SIZE, SHIPPING ADDRESS, ETC.) OR CANCEL IT AFTER YOUR ORDER IS CONFIRMED AND PROCESSED.

For further assistance, please contact our Customer Service Team at support@mylumma.com.